Complaints and Disputes
2.1 If the Client has any complaints about the service supplied by A3T INCORPORATED., it shall submit them in writing as soon as possible, yet never later than 10 days after receiving the said service. Lodging a complaint shall not release the Client from its obligation to pay.
2.2 If no complaints are made within the term fixed, the service shall be deemed to have been fully accepted, and A3T INCORPORATED. shall only act on complaints if it sees fit to do so. A3T INCORPORATED. changing any part of the project including translated or edited text at the Client’s request shall in no way constitute an acknowledgment on the part of A3T INCORPORATED. of having supplied an inferior service.
2.3 In the case of a valid complaint, A3T INCORPORATED. shall be granted a reasonable period of time to improve or substitute the service. If A3T INCORPORATED. cannot reasonably be expected to perform the required improvements or substitution, it may grant the Client a discount.2.4 The Client’s right to complain shall lapse if the Client has itself edited or has hired others to edit the part or parts of the service concerned in the complaint, regardless of whether it has subsequently supplied the service to a third party or not.